Privacy Policy


The Privacy Policy (“Policy”) describes “Instant Mudra” practices in relation to the storage, use, processing, and disclosure of personal data that you have chosen to share with us when you download and use our mobile application “INSTANT MUDRA: Personal Loan App” or use the services made available on (App & website referred as the “Platform”).

The services we offer you on or through the Platform are referred to as “Services”. Please note that unless specifically defined in this Policy, terms applied shall have the same meaning ascribed to them in our Terms & Conditions, available at

At Instant Mudra, we are committed to protect your personal data and respecting your privacy. This Policy sets out the basis on which personal data, we collect from you or that you provide to us, will be processed by us.

By allowing us with the consent to process your personal data, you acknowledge that we will collect, store, use, and disclose your personal data in accordance with this Policy.


2.1. We collect, transmit, and store your personal data on our secured Instant Mudra server after obtaining your consent in connection with the Services. We only collect and process a minimal information to provide you with the Services. Such personal data includes:

  1. Identity and profile-related data: This includes your first and last name, parents’ name, date of birth, gender, photographs, educational qualifications, purpose of loan, house ownership, employment status, company name, contact information (including addresses, email IDs and phone numbers) and marital status.
  2. Data: This includes identification documents issued by the government or other authorities, and includes details of or pertaining to your Aadhaar, PAN card, voter ID, etc.
  3. Transaction data: This includes details of transactions that may occur through the Platform or in connection with the Services. For example, transaction data may include the services you have sought or availed through the Platform or confirmations of such services.
  4. Financial data: This includes your past credit history, income details, details of loans issued or otherwise applied for through the Platform, payments, and repayments thereof, bank account details, and bank account statements
  5. App data: We collect, transmit, and store the installed application's information on our secured server to provide customized loan offers.

We do not access your mobile phone resources i.e. contact list, call logs, telephony functions, and files & media (except as disclosed above in order to enable you to upload documents). We do not collect your biometric data. However, we may access your camera or any other facility solely for the purpose of onboarding or KYC checks, after obtaining your explicit consent. We collect, transmit, and store above mentioned data on our secured server.

We are required to collect your personal data to provide access to the Platform and Services. In certain cases, we are required to collect personal data as required under the Terms. If you fail to provide your data as and when requested by us, we will not be able to perform our obligations under the arrangement we have with you or trying to enter into with you (for example, to provide you with features of the Services). In this case, we may have to cancel or limit your access to the Services (or part thereof).


We use safer methods to collect and process your personal data includes:

  1. Your informations share with us: The informations (i.e. identity, contact, KYC, and financial, data) your consent while using our Services or when you correspond with us (for example, email or chat, or through the Platform). It includes information you provide when you register to use our Services and share data through the Platform. If you contact us, we will keep a record of the information shared during the correspondence.
  2. We collect information about you: Each time you visit the Platform or use Services, we will automatically collect personal data through the use of tools like cookies.
  3. Information we receive from other sources including third parties and publicly available sources: We will receive your personal data from various third parties and public sources including our third parties like CIBIL/EQUIFAX/CRIF and other publicly available sources

We don’t have any control over your personal data that you may choose to make publicly available i.e. post reviews, comments and messages on public domain or on Play Store), you are doing so at your own risk. We are not liable/responsible for third-party misuse of your personal data.


We will use your personal data in accordance with the applicable laws to provide you services, or need to comply with legal obligations.

By using our services you agree and acknowledge, authorise us, our associate partners to contact you via email, mobile phone. This means that you are aware of all features and Services.

In general, we use your personal data for the following purposes and activities undertaken:


You agree and acknowledge that any or informations pertaining to you, whether or not you directly provide it to us (via the services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us with third parties after obtaining your explicit consent, solely in order to render the services to you in connection to your loan applications and your loan journey. If you fail to provide us consent for sharing of such data when requested, we may not be able to perform our obligations under the arrangement we have with you or are trying to enter into with you in this case, we may not be able to provide the services to you.

You agree and acknowledge by using our services and creating an account on the Platform, you authorises us to contact you via email, phone, or otherwise. This is to ensure that you are aware of all the features of the Services.


You hereby confirm that all personal data you provide us is accurate, up-to-date, and true. When you use our services with our best ability and efforts, we help you to review and correct inaccurate or deficient data, subject to any legal requirements. We shall verify the accuracy of the new personal data you provided to us.


We implement appropriate security measures and access controls to protect your personal data from unauthorised access and follow technology standards prescribed by applicable law, including the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.


For information about our retention and destruction practices, please refer to the Schedule to this Policy.


Under certain circumstances, you have the right to:

  1. Request to erase your personal data: This right empowers you to ask us to delete or remove personal data. We shall comply with any such request subject to applicable laws and terms & conditions of the loans sanctioned to you through the Platform.
  2. Right to deny consent: This right empowers you to deny us the consent necessary to process your personal data. If you exercise this right, it may impact or restrict our ability to provide our services.
  3. Right to revoke consent: This right empowers you to withdraw previous deny consent at any time. We shall comply with any such request subject to applicable laws and the terms of the loans that are sanctioned through the Platform.

We will facilitate your request to exercise such rights subject to the provisions of applicable laws relating to the processing and storage of data. If you wish to exercise any of the rights above, please write an email to the Grievance Officer, whose full details are mentioned at point no 15 of this Policy, the right(s) you wish to exercise. Please also provide description of the personal data you believe we stored/hold, so that we may be able to locate such personal data. In case we need additional information from you, our Grievance Officer will contact you further.

We will reply to your request within 30 (Thirty) days of raising the request. In the event that we are not able to respond to or acknowledge your request within 30 (Thirty) days of receipt due to any reason, we will inform you.


All your personal & financial data, are stored in systems located in India. We shall not transfer your personal data to any third country.


Our Services contain services provided by or link to the websites of our partner networks, service providers, financial institutions, advertisers, and affiliates (“Third Party Services”). Please note that the Third Party Services that may be accessible through our Services are governed by their own privacy policies. We do not accept any responsibility or liability for the policies or for any personal data that may be collected through such Third Party Services. Please check their policies before you submit any personal data to such websites or use their services.


Cookies are small data files that are stored on your device. We use cookies and other tracking technologies to distinguish you from other users of the services and to remember your preferences. This helps us provide you with a good experience while using our services and also allows us to improve services. We do not control the use of cookies by such third parties.


You agree and acknowledge that in the event we go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, your personal data might be among the assets transferred.


We keep our Policy under regular review and may amend it from time to time, at our sole discretion.

The terms of this Policy may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email or phone number through SMS.


You may contact our Grievance Officer with any enquiry relating to this Policy or your personal data.
Name: Mr. Virender Tanwar
Address: Unit No.216, 2nd Floor, Plot no.18, Ansal Vikas DEEP Building, District Centre-Laxmi Nagar, Delhi-110092
Email Address:

This policy is effective as of 2020-09-02



  1. OVERVIEW: This Data Retention and Destruction Policy describes INSTANT MUDRA policy on data retention and destruction.
  2. TIMELINE WE STORE YOUR DATA: You agree and acknowledge that your personal data will continue to be stored and retained by us as required or permitted by applicable laws or regulatory requirements, or as required for future legal claims. The details relating to KYC and SMS data will be deleted or render the data into suppressed mode, so that it is no longer constitutes personal data, within ONE months from the application date. However, in some instances, we will be unable to facilitate requests for the deletion of your data in compliance with legal obligations or in accordance with applicable laws which may require us to store data for longer periods of time.
  3. OUR DATA DESTRUCTION PROTOCOLS: Upon completion of the retention period, we shall delete or destroy, to the extent technically possible, personal data in our possession or control, or render the personal data into suppressed data, so that it no longer constitutes personal data.

Grievance Officer

Name: Viirendra Tanwar

Address: Chintamani Finlease Ltd,216, Ansal Vikas Deep Building,Laxmi Nagar District Centre, Near Nirman Vihar Metro Station, Delhi - 110092

Phone: 9212038639


The Unit shall be responsible for providing adequate resolution to all escalated complaints received at their end.